Cartan Ticket Sales Notice – July 9, 2019


Dear Cartan Global Customers,


Thank you for your record-breaking interest in securing Tokyo 2020 Olympic Summer Games tickets.


The interest in purchasing event tickets, not only amongst Cartan’s countries but globally as well including host Japan, has been at unprecedented levels not previously experienced at 20 previous Olympic Games that Cartan has been an Authorized Ticket Reseller.


Therefore, our on-line ticket sales and ticket requests will be shut down on the morning July 9, 2019 and will be available again in August. This will allow us to properly submit ticket requests received to date to the organizing committee and to request additional tickets from them as well.


With this said, it is highly unlikely that the Tokyo 2020 Olympic Organizing Committee will be able to meet all of our requests for high-demand events and sports such as Ceremonies, Swimming and Gymnastics.


Because of such, Cartan will be considering a lottery system to properly distribute high demand tickets if requests exceed what will be allocated to our countries and territories.


Unfortunately, there is no set timetable when Tokyo 2020 will allocate any or all of our additional ticket requests since the Olympic ordering process is ongoing and continues up to and through the Games.


We thank you for your patience and understanding and don’t hesitate to contact us at tickets@cartan.comor at +1.310.546,9662 if we can be of any further assistance plus continue to check our website for further updates.


The Cartan Team

Cartan Global is Authorized to sell tickets in 28 countries*.


*Cartan Global is also authorized to sell tickets to any EEA Country.

Please check our map to see if we’re authorized in your country.

Download our Ticket Guide here

Frequently Asked Questions

Tokyo 2020 Online Ticket Sales Questions

Tokyo 2020 tickets are considered memorabilia and will therefore not be distributed digitally. Sending the tickets by mail bears the risk of them getting lost which is why we have decided on only making the tickets available by picking them up personally.

You will need prove of residency (e.g. a passport, a bill sent to your address).
The ticket office will be in Tokyo. However, the exact location has not been finalized but Cartan will provide all tickets-only clients with the office location within 4 to 6 weeks prior to the start of the Tokyo 2020 Olympic Games.
If you purchased a Cartan Travel Program, the tickets will be available to registered guests when checking in at the hotel upon arrival. If you did not purchase a Cartan Travel Program, you will need to pick up your tickets at the Cartan Tokyo Ticket office, location to be determined closer to Games time.

Some events might currently not be available for your country. However, upon request you will be able to fill out the Additional Ticket Request Form. You will be able to request specific events, times, categories, and number of tickets. Your request will be submitted to Tokyo 2020 on your behalf, but please be aware that we have not been told when we will know which additional tickets will be able to be confirmed. If we are able to secure these tickets for you, your credit card will be charged for the total amount based on the tickets we are able to confirm for you at the time of confirmation from Tokyo 2020.  The Additional Ticket Request Form can be found online or please contact us and we will be happy to send it to you.

No. Once you have made the payment, the tickets are non-refundable.

You will get an email confirmation of payment. You can also login to your Spotlight account and double check to see if there are any pending payments. You can review your order under the tab My Orders.

This means the tickets have been approved, however, payment has not been made yet. Payment must be made within 48 hours of the order to fully confirm your ticket order.
The preferred method of payment for the Tokyo 2020 Olympic Games is Visa.
The cards accepted on Spotlight TMS are Visa, MasterCard, American Express or Discover. Only one card at a time is accepted through Spotlight TMS. Payments cannot be split up between two or more cards. If you have a different question regarding the payment methods, you can contact us at or call us at +1.310.546.9662 and we will be happy to help you.
You cannot add tickets to an existing order. However you can purchase new tickets in a separate order.
Before finalizing an order, the number of tickets can be edited by selecting the drop down menu under quantity of tickets. Once an order has been processed to the point of receiving an order #, you will not be able to make any changes. You would need to email a request to Cartan to make adjustments.
Tickets will remain in your cart for 48 hours. If tickets have not been paid in full after 48 hours, they will be denied and returned to inventory.
The delivery fee (up to $75 USD) is set forth by Tokyo 2020. The delivery fee is 20% of the face value of the ticket up to a capped amount of ¥6000 / $60 USD, based on fixed exchange rates with Tokyo 2020. The TOTAL Price in USD also includes the exchange rate and handling fee.
This is not a required field. Cartan will only need the account holder’s information. If the invitee changes it will not be a problem. Only the account holder’s name is important and he/she will be the one collecting the purchased tickets in Tokio.
Cartan is an Authorized Ticket Reseller for Slovenia and Latvia which belong to the EEA. Cartan will be able to fulfill orders for residents of other EEA countries; however, it is important to note that the inventory comes from the Slovenia and Latvia allocations.

Cartan’s Ticketing Director will provide access to all Spotlight TMS registrants shortly before the tickets go on sale on July 1st, 2019 at 12 PM PST.

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