The Final Ticket-Only Request Phase Has Ended

If you submitted a request form by the deadline of Friday, August 30, 2019, at 5:00 PDT, Cartan will reach out to you when Tokyo confirms your tickets.

If you did not submit a request form during our request phase, you can still buy tickets directly from the Organizing Committee during the Global Sales Period, which will begin in the Spring of 2020.  

Please be aware that we do not have a date when tickets will be confirmed since the organizing committee allocates tickets as they become available and will do so up until mid-December, 2019.


As you may have read, these Games have received more ticket demand than any previous Olympic Games and Tokyo 2020 is doing its best to meet everyone’s ticket  needs but with no guarantees.


Starting in early 2020, fans will be able to purchase tickets online directly from the Tokyo Organizing Committee based on remaining inventory available.


We thank you for your understanding.

Frequently Ask Questions

Tokyo 2020 Online Ticket Sales Questions

Tokyo 2020 tickets are considered memorabilia and will therefore not be distributed digitally. Sending the tickets by mail bears the risk of them getting lost which is why we have decided on only making the tickets available by picking them up personally.

You will need prove of residency (e.g. a passport, a bill sent to your address).
The ticket office will be in Tokyo. However, the exact location has not been finalized but Cartan will provide all tickets-only clients with the office location within 4 to 6 weeks prior to the start of the Tokyo 2020 Olympic Games.
If you purchased a Cartan Travel Program, the tickets will be available to registered guests when checking in at the hotel upon arrival. If you did not purchase a Cartan Travel Program, you will need to pick up your tickets at the Cartan Tokyo Ticket office, location to be determined closer to Games time.
No. Once you have made the payment, the tickets are non-refundable.

You will get an email confirmation of payment. You can also login to your Spotlight account and double check to see if there are any pending payments. You can review your order under the tab My Orders.

Before finalizing an order, the number of tickets can be edited by selecting the drop down menu under quantity of tickets. Once an order has been processed to the point of receiving an order #, you will not be able to make any changes. You would need to email a request to Cartan to make adjustments.
The delivery fee (up to $75 USD) is set forth by Tokyo 2020. The delivery fee is 20% of the face value of the ticket up to a capped amount of ¥6000 / $60 USD, based on fixed exchange rates with Tokyo 2020. The TOTAL Price in USD also includes the exchange rate and handling fee.
Cartan is an Authorized Ticket Reseller for Slovenia and Latvia which belong to the EEA. Cartan will be able to fulfill orders for residents of other EEA countries; however, it is important to note that the inventory comes from the Slovenia and Latvia allocations.

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Cartan Global is Authorized to sell tickets in 28 countries*.


*Cartan Global is also authorized to sell tickets to any EEA Country.

Please check our map to see if we’re authorized in your country.

Download our Ticket Guide here