CUSTOMS/IMMIGRATION – PLEASE NOTE: ALL U.S. CITIZENS MUST HAVE A VALID U.S. PASSPORT FOR TRAVEL TO OR FROM CANADA AS OF JANUARY 08, 2007.
You clear Canadian Customs and immigration at your first point of entry into Canada. Customs and Immigration clearance is generally a quick and simple process. Please note that Non-citizens should carry a valid passport and check with their local Canadian Council for visa requirements.
AIRPORT TRANSFERS
If transfers are included in your tour package, vouchers have been provided. Present your vouchers to the bus driver.
GENERAL DRESS
Be casual and comfortable. Comfortable shoes are a must. We suggest flat shoes with rubber soles on the train, as this makes getting around easier and safer.
BEDDING REQUESTS
We are pleased to pass your requests to our hotels, but we cannot guarantee that the hotels will be able to accommodate these requests. Please keep in mind, that often hotels are filled to capacity.
VOLTAGE
Electricity is on the same current in Canada as in the states – 110 volts. If you are traveling on VIA Rail, bedrooms have a small sink and outlet for small appliance use like razors.
HOTEL CHECK-IN TIMES
When planning your daily activities, please keep in mind that your hotels are generally not available for check in until mid afternoon. If you arrive and cannot check in, we suggest you leave your bags with the hotel bell desk and go off to explore the city!
UNUSED SERVICES
Based on your tour service selections, Cartan has reserved and paid for these tour services. Services, which you elect not to use, are not refundable. In the event a service cannot be used for reasons beyond your control, a refund will be issued provided the service supplier has agreed that they will refund or credit Cartan Tours. Based on the service suppliers’ refund to Cartan Tours, requests for qualifying refunds must be made in writing and will be processed less a $35.00 handling fee.
INCIDENTALS
Incidental charges such as valet, telephone calls, beverages, and room service must be cleared before leaving the hotel. If you have made calls with a credit card or called collect, you may still have charges to clear. The hotels will appreciate your clearing them before you leave.
CHANGING MONEY
Credit cards are widely accepted throughout Canada. To avoid carrying large amounts of cash, we suggest you use your credit cards. Change the amount of money you feel you will need for general day-to-day activities. We find you get the best rate of exchange when you exchange money at a bank. Most people find it convenient to change money at the airport bank when they arrive.
GOODS AND SERVICES TAX
Cartan Tours pays GST on all taxable inclusions; however, we are not required to pay GST on hotel stays for non-Canadian visitors. Thus, there is no GST rebate due on hotel rooms reserved and paid by Cartan Tours.
TIPPING
Tipping percentages and policies are as in the States. A very acceptable tip for a meal is 15%. When dining, always check to ensure the service charge has not been added to your bill. You will see a tax charge that averages 12 – 17%. Service, if charged, should also be listed. Although menus frequently specify their policy on tipping, if unsure, feel free to ask.
It is customary in Canada to leave a small tip for the chambermaid. We suggest $1.00 per room per night. Baggage handling we suggest $1.00 – $2.00 per bag.
